Refund and Returns Policy
With Nallexshop, we will make sure that you are 100% happy with your purchase.
The delivery of the product is instant as soon as you pay.
Our support team is available 24/7, if you have any questions or need help installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
Refunds are issued for the following reasons:
The product is not as described
Our payment system instantly submits the refund and makes every effort to complete the refund as quickly as possible.
The acquired item must be proven in writing to be different from how it is advertised on the website. Customer complaints that are only the result of erroneous expectations are not taken into consideration.
Our technical support team is always glad to help and will provide prompt high-quality support.
A full refund is available under our policy within 30 days of the purchase date.
If you contact us personally, please be sure to provide information about the reason for your refund request because we’d love to hear what went wrong and how we can fix it.
Our payment system instantly submits the refund and makes every effort to complete the refund as quickly as possible
The refund may not appear in your bank account or credit card for up to 20 days depending on your financial institution.
Customer refund processing time on Stripe.com has further information.
Non-delivery
Rarely, you might not receive a delivery email from us or the email may land up in your spam or junk folder due to mailing issues with your email provider or mail server.
If this happens, we advise looking in these folders or getting in touch with us so that we can resend the mail or send it to another email account.
Disputes regarding non-delivery must be made in writing to our customer service department within 7 days of the order placement date.
If not, the order will be taken as received and downloaded.
You agree that if you do not correctly notify us during this time, we may consider the goods to have been downloaded successfully and you will have no further right to a return for “non-receipt” related reasons.
Major defects
Even though each product is rigorously tested before being released, unexpected faults might still happen.
The consumer will receive a full refund or, at the customer’s option, a replacement product of equal or roughly equal value if we are unable to resolve the issue within 48 hours of receiving the initial complaint or any further notification from the customer.
Contact us for questions related to refunds and returns.